GardenLarch Ltd

 
GardenLarch Ltd Shipping Policy 

Standard Parcel deliveries – Parcelforce
Pallet Deliveries – Bowker Haulage Ltd

In the event of any shipping problems Please contact us first to try and resolve any issues.
sales@gardenlarch.co.uk
Chris – 07988179838
Standard Parcel deliveries

Once an order is ready for dispatch we will ship it using Parcel Force courier.

We usually use Parcel Force  48hr service. Which is a no signature required service (meaning Parcelforce will leave the packages some where safe if possible)
Some orders will require multiple packages being dispatched.
Once a booking is created a tracking number is generated.
We will send this to the customer via email during the booking process 

Parcel Force Delivery Procedure (Info from Parcel Force)

A delivery attempt will be made.
If this is unsuccessful then the address will be carded (a card will be left)

Parcel Force will then attempt a second delivery.

If this second delivery fails the package (s) will be returned to the nearest postoffice for collection.

It is the Customers responsibility to collect the package (s) from the postoffice.

Failure to Collect from postoffice
In the event of a failed collection from the postoffice the package (s) are re sent to GardenLarch LTD.
In this situation GardenLarch Ltd then become liable for two lots of shipping costs. The original delivery cost and the return shipping cost.

Resending a failed Delivery
In the event of GardenLarch Ltd needing to resend a returned package (s) delivery charges will be activated.
Gardenlarch Ltd will charge £10 resending fee per package. This must be paid before any shipment is authorised.

Leaving Notice for Parcelforce deliveries.
If a customer anticipates not being available to accept delivery there is a facility to Parcelforce to leave the packages somewhere safe.
If the Customer notifies GardenLarch Ltd of a safe place to leave a package we can include this on the printed address label.
Once a shipment is in progress the only way to advise Parcelforce of any request is to leave a note on the delivery address door.
Please note Gardenlarch Ltd is not responsible for any packages which are left after a Customer has requested so.

Pallet Deliveries – Bowker Haulage Ltd

Deliveries by pallet will be shipped by Bowker Haulage limited.
When we book a delivery by pallet will require a contact number for delivery.

Saturday deliveries can be made with prior arrangement.
There is an additional Saturday delivery charge of £30.